Returns Policy
Last updated: September 23, 2026
7-Day Return Window
We want you to be satisfied with your purchase. If you are not completely happy with your order, you may return it within 7 days of the delivery date for a full refund or exchange.
Return Eligibility
To be eligible for a return, your item must be:
- In its original, unused condition
- In the original packaging with all accessories included
- Accompanied by your order number or proof of purchase
Non-Returnable Items
The following items cannot be returned:
- Items that have been used, washed, or altered
- Items damaged due to misuse or improper care
- Clearance or final-sale items (if any)
- Gift cards
How to Initiate a Return
- Contact us at [email protected] with your order number and reason for return.
- We will provide you with a Return Authorization (RA) number and return shipping address.
- Package your item securely with the RA number clearly marked on the outside.
- Ship the item back using a trackable shipping method.
Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective item shipped). Original shipping charges are non-refundable.
Refund Processing
Once we receive and inspect your returned item, we will process your refund within 3-5 business days. Refunds are issued to the original payment method. Please see our Refund Policy for more details.
Exchanges
To exchange an item, follow the return process above and place a new order for the desired item. This ensures faster processing and availability.
CHRIS ZELVORA INC
340 400 S, Provo, UT 84606, Utah County, United States
Email: [email protected] | Phone: