Frequently Asked Questions

Find quick answers to common questions.

Can I pay for an order now?+

You can browse all products, build a cart, and review checkout. Online payments are not open yet. Payment logos are a preview; no charge or order is created.

Where is my account stored?+

Your account is saved only in this browser on this device. It does not sync to other devices. Clearing site data removes it, and email password recovery is unavailable.

How long does shipping take?+

Standard shipping takes 3-5 business days within the continental US. Express shipping (2-3 business days) and Overnight (1 business day) are also available. Orders are processed within 1-2 business days.

Do you offer free shipping?+

Yes! We offer free standard shipping on all orders over $75 within the continental United States.

What is your return policy?+

We offer a 7-day return window from the delivery date. Items must be in their original, unused condition with original packaging. See our Returns Policy for full details.

How do I track my order?+

Once your order ships, you will receive an email with a tracking number. You can track your package directly through the carrier's website.

What is your warranty policy?+

Electronic products (polishers, dryers, vacuums) come with a 12-month warranty. Non-electronic products (brushes, mitts, towels, pads) come with a 90-day warranty against manufacturing defects.

Do you ship internationally?+

We currently ship to all 50 US states, US Territories, and Canada. Additional duties and taxes may apply for international orders.

How can I contact customer support?+

You can reach us by email at [email protected]. Our support hours are Monday through Friday, 9 AM to 5 PM EST.

What kinds of products do you carry?+

We carry car detailing tools and tool kits, including brushes, mitts, towels, wheel tools, polishing pads, interior tools, and practical kits. We do not sell chemical cleaners.

Can I cancel my order?+

Orders can be cancelled if they have not yet shipped. Contact us immediately at our email to request a cancellation. If your order has already shipped, you will need to follow the return process.

Do you sell chemicals or cleaning solutions?+

No, we specialize in tools and tool kits only. We do not sell chemical cleaners, waxes, polishes, or other liquid products.

Still have questions?

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